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Never leave your candles or wax melter unattended.
Q: How long are production times for Custom Candles?
A: Custom scents, colors, and/or jars will add to production times. Production times can range between 10-30 days, depending on your custom options. For current production times, please reach out to firstname.lastname@example.org or send us a message on Facebook.
Q: How often should I trim the wick?
A: You should trim the wick before every burn to 1/4 inch.
*TIP* If you don't have a wick trimmer handy, nail clippers will work too!
Q: What is the recommended room size for a single 8 oz candle?
A: We recommend using 1 candle for the size of a regular bedroom. If the area is a large open space, you may need two.
Q: Do you make candles larger than 8 oz?
A: I can absolutely make any size candle you'd be interested in. Contact us to discuss! We'd love to create your custom candle!
Q: How do I stop my candle from tunneling?
A: When your candle starts to tunnel, this means that you are not burning your candle long enough. The very first burn is critical in how the rest of your candle will burn. It is suggested that on the first burn, allow the candle to melt all the way to the edge of the container.
Q: What are your candles and wax melts made out of?
A: We use high-quality all natural soy wax.
Q: Does your soy wax have additives?
A: No, we use 100% soy wax flakes for all of our candles.
Q: What is the difference? Soy Wax vs Paraffin Wax
A: Soy wax is made from soybeans, which is a renewable source. Paraffin wax is made from petroleum, which creates smoke and soot. Soy wax is easily cleaned up if spilled, Paraffin is not.
Q: What makes the dye chips vegan and cruelty-free?
A: We obtain our dye chips from Hearts & Crafts. The dye chips were designed with animal-friendly, non-toxic ingredients. They are gentle and safe on the skin. They are also irritant & stain free.
Q: Is the mica you use vegan and cruelty-free?
Q: Why does the top of my candle look rough after burning?
A: This is one of the joys of working with soy wax. Sometimes it will look smooth after a burn and sometimes it starts to look a little "flaky". This is very normal. It does not affect the burn or scent throw at all.
Q: Can I request bulk order candles?
A: Absolutely! I will need a little extra time to make the candles and let them cure before shipping. Just send me an email to email@example.com.
Q: I just purchased a gift card, will it ever expire?
A: No, your gift card will never expire.
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